Refund policy

Authenticity Guarantee All products sold by ThePokeMart are 100% official, licensed products sourced from authorised distributors. We do not sell counterfeits or reprints.

Pre-Orders Pre-order cancellations are accepted up until the item has been dispatched. Once a shipping confirmation has been sent, the order can no longer be cancelled. Full payment is charged at the time of purchase.

Damaged or Incorrect Items If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with photos and your order number. We will arrange a replacement or refund at our discretion.

Sealed Product Due to the nature of trading card products, we do not accept returns on opened sealed product. This is standard industry practice and applies to all booster packs, premium collections, and sealed sets.

Change of Mind We do not offer refunds or exchanges for change of mind on sealed or pre-order products.

Contact Us For any issues, reach out at ask.pokemart@gmail.com and we'll get back to you within 1–2 business days.