Shipping policy

Standard Orders We aim to dispatch all in-stock orders within 1–3 business days. Delivery timeframes within Australia are typically 3–7 business days depending on your location. International orders may take 7–21 business days.

Pre-Orders Pre-order items have an estimated dispatch window listed on the product page. You will receive a shipping confirmation email with tracking details once your order has been dispatched.

Shipping Rates Shipping rates are calculated at checkout based on your location and order weight.

Order Tracking Once dispatched, you will receive an email with your tracking number. If you have any issues tracking your order, contact us at ask.pokemart@gmail.com.

Please Note Orders containing both in-stock and pre-order items will be held and shipped together once all items are available, unless you contact us to arrange a split shipment.